Workplace Assertiveness, Conflict and Communication

Build assertive communication, work with different styles, and handle conflict well at work.

6 chapters12 lessonsValid for 24 months

A practical course on assertiveness, communication and conflict at work. It covers the foundations of assertiveness, body language, working with different personalities and communication styles, strategies and tips for better communication, and managing conflict, with a downloadable activity and a reflection on your own conflict style.

What the course covers

  1. Introduction2 lessons
  2. The Foundations of Assertiveness3 lessons
  3. Types of People2 lessons
  4. Communicating Your Ideas2 lessons
  5. Conflict Management in the Workplace2 lessons
  6. Summary1 lesson